Contact information

Contact Information — PetFright

We'd love to hear from you. Whether you have a question about your order, need help choosing a size, or just want to say hello, we're here and happy to help.

Email: petrified@use.startmail.com
Store: PetFright

Response time: We typically reply within 1–2 business days (Monday–Friday). During busy periods it may take a little longer, but we promise to get back to every message.

For questions about a specific order, please include your order number so we can help you faster. For returns or damaged items, please see our Refund & Return Policy for the quickest way to get everything sorted.

Thank you for supporting a small, spooky-cute pet business — it truly means the world to us.