Refund policy

Refund Policy — PetFright

Your pet's happiness matters to us. We want you to feel completely confident in your purchase — if anything isn't right, we're here to make it right.

Return window
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, and in its original condition, with any tags or packaging intact.

How to start a return
To begin a return, contact us with your order number and the reason for the return. We will review your request and, if approved, send you clear instructions on how and where to send your item. Please do not send items back before receiving return instructions from us.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

Exchanges
If you need a different size, the fastest way is to return your original item for a refund and place a new order in the size you need. Check our size guide first, or contact us and we'll help you find the right fit.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a clear photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

Non-returnable situations
Because pet costumes are a personal-fit item, we're unable to accept change-of-mind returns after the 30-day window. Items that are returned worn, damaged by the customer, or not in their original condition may not be eligible for a full refund.

Return shipping
Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be responsible for items lost in return transit.

If you have any questions at all, please reach out — we're happy to help you every step of the way.