Refund policy

REFUND POLICY

Refund & Return Policy ā€“ Pet Fright

We want you and your cat to love your costume. If something isn't right, we're here to help.

Damaged, Defective, or Wrong Item
If your costume arrives damaged or defective, or you got the wrong item, color, or size, email us at petfright@use.startmail.com within 7 days of delivery with your order number and a photo of the item. We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send anything back.

Returns (Change of Mind)
You can request a return within 30 days of delivery if the item is:

  • Unused and unworn (not tried on your pet)
  • Clean and free of pet hair
  • In its original packaging

For hygiene reasons, costumes that have been worn by a pet can't be returned unless they are defective.

How to Start a Return
Contact us at [your email] before sending anything. We'll give you the return instructions. Items sent back without contacting us first can't be accepted. Customers pay return shipping unless the item was damaged or incorrect.

Sizing

  • Doll Costume: available in XS, L, and XL. Please check the size chart on the product page before ordering. If the size doesn't fit and the costume is unused, contact us and we'll help you with an exchange.
  • Centipede Costume: one size, 50" long. Measurements are shown in the product photos.

Refunds
Once your return is approved, or your damage claim is confirmed, your refund will go back to your original payment method within 5ā€“10 business days.

Cancellations
You can cancel your order within 12 hours of placing it for a full refund. After it has been processed or shipped, the return policy above applies.

Out of Stock
If an item goes out of stock after you order, we'll let you know right away and give you a full refund or the option to wait.