Shipping policy

Shipping Policy — PetFright

We know you're excited to get your pet dressed up — here's everything you need to know about how we ship your order.

Processing time
Once your order is placed, please allow 1–4 business days for us to process it before it ships. During high-demand periods (like the weeks before Halloween), processing may take slightly longer — we'll always keep you updated.

Shipping time
Once your order ships, delivery typically takes 4–8 business days, depending on your location. Total estimated delivery time from order to doorstep is usually 5–12 business days.

Shipping costs
We offer free shipping on all orders — no minimum purchase required.

Order tracking
As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delays
While we do everything we can to ship on time, occasional delays can happen due to high order volume, holidays, weather, or carrier issues beyond our control. We appreciate your patience and will help resolve any shipping issue as quickly as possible.

Incorrect shipping address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible — we'll do our best to update it before your order ships.

Questions
If you have any questions about your order's shipping status, contact us at petrified@use.startmail.com.